Health Advocacy
Health Advocacy Program
Health Advocacy
Optavise is designed to assist you in making informed decisions on medical services, such as provider and facility selections, elective medical services, out of pocket expenses for surgeriers or procedures, and comparisons for medical sevices and billing inquiries.
Advocacy is completely confidential and offered at no additional cost for eligbile crew members and their dependents.
- Answer Questions About Your Benefits | Personal health advocates, who are experienced in health benefits and services, provide individualized assistance with a range of health care and insurance-related needs.
- The Right Care At The Right Cost | Why pay more for high quality care? Optavise’s Personalized Cost Comparison Report will help you find lower-cost providers for common medical tests and procedures, such as colonoscopies, CT scans, MRIs, X-rays, ultrasounds, mammograms and many more.
- Preventive Care | Not sure what preventive care tests are recommended for your age and gender? Your Advocate can give you the details and explain how these important checks are covered by your benefits.
- Appeal Claims | Your Advocate will review a denied claim to determine whether it was coded incorrectly and begin the appeals process.
- Prescription Drug Savings | Not sure what preventive care tests are recommended for your age and gender? Your Advocate can give you the details and explain how these important checks are covered by your benefits.
- RN Support | With Optavise, you have access to a Registered Nurse! Our Clinical Specialist can help you understand a diagnosis and treatment options, coordinate with your provider and insurer, assist with prior authorizations and pre-certifications, and transfer medical records.
Advocacy Support
Your Advocate can save you time, money & frustration by:
- Answering your questions
- Maximizing your benefits
- Navigating the system
(866) 253-2273
advocate@optavise.com
Mon – Fri: 7 a.m. – 8 p.m. (CST)
Saturday: 8 a.m. – 1 p.m. (CST)
NEED HELP WITH YOUR BENEFITS AND HEALTH CARE?
Benefits & Health Care Questions
Your Advocate is here to save you time, money and frustration by answering your questions, maximizing your benefits, and navigating the system on your behalf. Here’s how.
Answers to any Question About Your Benefits From “How does my deductible work?” to “How can I get a new ID card?” – no question is too big or too small. You bring the questions; your Advocate has the answers.
The Right Care at the Right Cost Why pay more for high quality care? Our Personalized Cost Comparison Report will help you find lower-cost providers for common medical tests and procedures, such as colonoscopies, CT scans, MRIs, X-rays, ultrasounds, mammograms and many more.
Prescription Drug Savings Your Advocate can look for online coupons and discounts for your prescriptions, compare prices for generic alternatives and find out if mail order options are available.
Find a Doctor Your Advocate can help you find an in-network doctor or specialist and even make appointments on your behalf.
Preventive Care Not sure what preventive care tests are recommended for your age and gender? Your Advocate can give you the details and explain how these important checks are covered by your benefits.
Review Bills for Errors Mistakes with your medical bills DO happen, but you shouldn’t have to pay for them! Your Advocate will carefully review your bills for errors and expedite corrections.
Appeal Denied Claims Your Advocate will review a denied claim to determine whether it was coded incorrectly and begin the appeals process.
RN Support With Advocacy, you have access to a Registered Nurse! Our Clinical Specialist can provide education to help you understand a diagnosis and treatment options, coordinate with your provider and insurer, assist with prior authorizations and pre-certifications, and transfer medical records.
COVID-19 Assistance Your Advocate can answer questions about COVID-19 and the vaccine, explain how your benefits cover COVID-related care, and estimate out-of-pocket costs related to treatment.
Advocacy is completely confidential and offered at no additional cost for eligible employees and their dependents.